Terms and Conditions
Terms and Conditions These terms apply to every order placed at Acczu. By creating an account or placing an order you accept them. The description of the option you buy (what you get, how long it lasts, its warranty and its rules) is part of these terms; where the two differ, the option's description applies to that option. About Acczu Acczu is an independent store for digital products: premium subscriptions, places in family and team plans, AI tools and API credits, VPNs and software licenses. - Acczu is not affiliated with, endorsed by or connected to the companies whose products it sells. Their names and logos belong to them. - We are not the provider of these services. How a service works, what it includes and how it changes is up to the company that runs it. Your account - You need an account to buy, and you are responsible for keeping its password safe. - Give an email address you can read: order updates are sent there. - One person, one account. We may suspend an account used for fraud, abuse of our support, or payments that are reversed or disputed. Before you buy - Read the description of the option you choose: it says what you get, how it is delivered, how long it lasts, its warranty and its rules. - Check that the product fits your device, your country and your needs. Some need a VPN set to a given country, some work on a limited number of devices. - Not sure about something? Ask us on [Telegram](https://t.me/PouriArc) before buying. An order placed without reading the description, or for the wrong option, is not refunded. What you receive Each option says which of these it is. A ready account You get the login details of an account that already has the plan: usually the email and password, sometimes with a 2FA key or a mailbox token. Some options ask you to change the password and 2FA when you receive them; others ask you not to change anything. Follow what the option says: it decides whether the warranty still applies. A plan on your own account You get an activation or redeem link, or we upgrade your account. Use a link as soon as you receive it: links expire, and a link not used right away is not covered. Upgrades done by us can take time, as the option says. A place in a family, team or shared plan Your account is added to a plan someone else owns (a family group, a team or workspace, or a profile on a shared account). After paying, send the exact email of your account in the order's chat. Do not leave the group, change its settings or start another plan on the same account while you use it. The plan's owner may move you to another group to keep it running; that is part of the service. A license key A key that activates a product on a set number of devices, as the option says. Once a key is activated it cannot be returned. API credits A redeem code for tokens on the API service named in the description. Tokens must be used within the time the option gives, and the service's own limits apply. Prices and payment - Prices are in US dollars. The total shown at checkout is what you pay. - Pay with one of the methods offered at checkout. For cryptocurrency, send the exact amount shown, on the network shown. A payment sent on another network, or for a different amount, may not be detected automatically: tell us in the order's chat. - An order that is not paid within the time shown at checkout is cancelled and its items are released. A payment that reaches us after that is still recorded, and we settle it with you. - Prices follow our suppliers and can change at any time; an order keeps the price it was placed at. Delivery - What you buy is shown in your order, under My orders. We never send accounts, keys or passwords by email; the email only tells you the order is ready. - Most items are delivered automatically once the payment is confirmed. - Places in plans, profiles and upgrades are delivered by our team in the order's chat, often after you send your email. They are done as soon as we can, and within the time the option gives when it gives one. - If something you paid for cannot be delivered, we tell you in the order's chat, and deliver it later or refund it. Warranty - Each option states its own warranty, counted from delivery. Options with Warranty: none have none. - The warranty covers the product not working as described: details that do not work at delivery, or a plan lost before the warranty ends. - To use it, write in the order's chat before it ends, saying what is wrong (a screenshot helps). Some options give a shorter time for some problems, for example a wrong password reported within 60 minutes; that time applies. - We fix or replace what is covered. If we cannot, we refund it; for a plan that has partly run, the unused part. The warranty does not cover, and ends early for: - breaking the rules of the option or of these terms, for example changing details the option asks you not to change, signing in on more devices than it allows, sharing the account, or leaving a family group; - a link or code not used within the time the option gives; - a password you changed and forgot; - an account limited or closed by its provider because of how it was used, for example content against the provider's policies. Refunds - An order we cannot deliver is refunded in full. - Because digital products cannot be returned, a delivered product that works as described is not refunded, including when you change your mind, no longer need it, or bought the wrong option. - Products that do not work are handled under the warranty above. - Refunds are paid in the cryptocurrency you paid with, to an address you give us, for the order's value in US dollars. Rules of use - Use each product under the rules of the company that provides it, and the rules in the option's description. - Do not resell or share what you receive unless the option says you may. - Do not use any product for anything illegal or against its provider's policies. - Accounts and plans can be limited or closed by their provider. Within the warranty we fix or replace them as described above; after it, we cannot be responsible for what the provider does. Privacy - We keep what we need to run your account and orders: your email address, your Telegram username if you give it, your orders and the messages in their chats. - When you accept these terms at checkout, we record the time, your IP address and your browser, as a record of your acceptance. - Payments are handled by the payment provider. We never see a card number or your wallet's keys. - We use only the cookies the store needs to work: your session, cart and language. No advertising or tracking cookies. - Emails are sent through our email provider, only to deliver our messages. We do not sell or share your data for marketing. - To have your account deleted, ask us in an order's chat or on [Telegram](https://t.me/PouriArc). We keep orders and payment records as long as the law or accounting requires. Changes to these terms We may update these terms. The date at the top shows the last change. An order follows the terms in force when it was placed. Contact - About an order: write in that order's chat, under My orders. - Anything else, including questions before you buy: [Telegram](https://t.me/PouriArc).